Refund & Return Policy

At Ridha by Rajivi, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Refund & Return Policy below.

By placing an order on our website, you agree to the terms outlined in this policy.

1. Return Eligibility

You may request a return if:

The product is damaged during transit.
You receive the wrong product.
The product has a manufacturing defect.

To be eligible for a return:

The request must be made within 7 days of receiving your order.
The product must be unused, unwashed, and in its original condition.
All original tags, labels, and packaging must be intact.
Proof of purchase or order confirmation is required.

2. Non-Returnable Items

The following items are not eligible for return:

Sarees that have been worn, washed, or altered.
Products without original tags or packaging.
Items damaged due to improper handling after delivery.
Products purchased during clearance or special sale events (unless damaged or defective).

3. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

To help us process your request quickly, kindly provide:

Your Order Number
Clear photographs of the product
Photographs of the packaging (if applicable)
A brief description of the issue

After verification, we will arrange a replacement or issue a refund, as applicable.

4. Refund Policy

Once your returned product has been received and inspected, we will notify you of the status of your refund.

If approved:

Refunds will be processed to the original payment method.
Refunds typically take 5–10 business days, depending on your bank or payment provider.

Shipping charges, if applicable, are generally non-refundable unless the return is due to our error.

5. Exchange Policy

We offer exchanges only for:

Damaged products
Defective products
Incorrect items received

Exchanges are subject to product availability. If the same product is unavailable, an alternative product or refund may be offered.

6. Cancellation Policy

Orders may be cancelled before they are dispatched.

Once an order has been shipped, it cannot be cancelled. In such cases, you may request a return if it meets the eligibility criteria mentioned above.

7. Return Shipping

If the return is due to our mistake (wrong, defective, or damaged product), we will arrange the return pickup or reimburse reasonable return shipping charges.

For all other approved returns, the customer may be responsible for the return shipping cost.